Frequently Asked Questions
Everything you need to know about our premium home and garden accents.
What materials are H Potter products made from?
We pride ourselves on using high-quality, durable materials including hand-blown glass, heavy-duty copper, and wrought iron to ensure your home accents last for years.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your terrariums and planters?
Yes, we stand behind our craftsmanship. All H Potter products come with a 1-year limited warranty against manufacturing defects to ensure your satisfaction.
What is your return policy?
If you are not completely satisfied, you can return your item in its original packaging within 30 days of delivery for a full refund or exchange.
How do I clean and maintain my copper lanterns?
To maintain the finish, we recommend wiping with a soft, damp cloth. Avoid harsh chemicals. Copper will naturally patina over time if left outdoors, adding to its unique character.
Do you ship internationally?
Currently, we ship exclusively within the United States. We are looking into international shipping options for the near future.