Returns & Exchanges
At H Potter, we stand behind the craftsmanship of our home and garden accents and offer a 30-day return window for items in their original condition. We strive to ensure every piece brings lasting beauty to your living space through a seamless exchange or refund process.
Initiate Your Request
Contact our customer concierge team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully repack the item in its original protective shipping materials to prevent damage to delicate glass or metal components during transit.
Affix Shipping Label
Attach the provided prepaid shipping label to the exterior of the box, ensuring the RMA number is clearly visible on the package.
Inspection and Refund
Once our warehouse receives and inspects your return for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing